Report a Problem App

Customized

The solution is extremely customizable and can be configured to even the smallest requests. We meet with every department involved so that the workflow is streamlined and specific to each department’s needs.

Built For Your City

Your city can track the progress of each problem with different levels of detail. Metrics such as completion time are tracked automatically and automated emails to internal departments are sent as new tickets are submitted.

Built For The Public

The public can easily submit details, contact information, and even pictures about the problem from their mobile device or computer. The progress can be tracked so concerned citizens know what progress has been made, and submitters receive an email with a survey when their ticket has been completed.

The Four Parts of the Report a Problem Web App

  • Report a Problem

    The public can submit the problem location, details, pictures and any other details you would like them to include on their phone, tablet, or computer. The boundary within which problems can be reported can be customized to each department.

    See the Reporter Demo
  • manager screenshot

    Manage Submissions

    Once a problem has been submitted, an automated email is sent to a specific employee based on the problem type. A new ticket is automatically created for each submission where all the details and submitted pictures can be viewed. Ticket notes or status can be updated in the Manager application.

    See the Manager Demo
  • dashboard screenshot

    Track Progress

    The dashboards give a heads-up display of all of the tickets and can be filtered to show only a specific set of tickets.

    See the Dashboard Demo
  • survey screenshot

    Get Feedback

    After a ticket is completed, the submitter receives an email with a description of how the problem was fixed, and a survey link for them to fill out designating how they felt with the resolution.

    See the Survey Demo

Report a Problem Features

Local Government Features

  • Submitted problems are automatically routed to the correct department, and staff are notified via email

  • Sensitive information is visible to internal departments, but is hidden from the public view in the applications

  • Tickets can be easily transferred between departments without falling through the cracks

  • Boundaries can be set so that only tickets within your jurisdiction can be submitted

  • Dashboards track changes real-time and show metrics broken down for each ticket category

  • Dashboards give directors an heads-up-display of how many tickets are open and closed, and the status of each open ticket

  • Tickets can be managed all from a single application

  • Survey responses are only visible internally, you can see how happy your residents are with the service they have received

  • You own all of the data, and can run any analysis you would like

Public Features

  • Allows the public to easily send a problem to their local government without having to know which department handles their issue

  • Photos can be submitted with the ticket to ensure the correct issue is being resolved

  • The submitter automatically receives an initial email telling them the local government has received their report, and another when their issue has been resolved

  • The public can check in on their submission on the web app at anytime view the progress

  • Once their ticket has been completed, the submitter receives a survey so they can report their satisfaction with the service they received

  • Once a ticket is submitted, the location shows up on the map to reduce the number of duplicate complaints

Interested in seeing how you can use this in your organization?